Purpose:
The Software Support role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Software Support is also responsible for assisting in the design, delivery, and training Kerridge software applications training programs and related courseware.
Roles & Responsibilities:
? Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
? Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
? Conduct research into software application products and services in support of development and purchasing efforts.
? Provide support for the testing of new and existing software applications under development or consideration for purchase.
? Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
? Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
? Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
? Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
? Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
? Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
? Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
? Maintain and enhance performance of all new and existing software and applications across the organization.
? Identify and learn appropriate software applications used and supported by the organization.
? Coordinate with department heads to assess departmental application training needs and objectives.
? Participate in the design, development, and delivery of software applications training programs and individual classes.
? Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
? Creates Access and Permissions in Autoline
? Knowledge of Report creation in all Autoline modules
? Report the Autoline program error
? Maintain Autoline Databases
Job Details
Preferred Candidate
Apply Now
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The Software Support role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Software Support is also responsible for assisting in the design, delivery, and training Kerridge software applications training programs and related courseware.
Roles & Responsibilities:
? Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
? Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
? Conduct research into software application products and services in support of development and purchasing efforts.
? Provide support for the testing of new and existing software applications under development or consideration for purchase.
? Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
? Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
? Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
? Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
? Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
? Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
? Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
? Maintain and enhance performance of all new and existing software and applications across the organization.
? Identify and learn appropriate software applications used and supported by the organization.
? Coordinate with department heads to assess departmental application training needs and objectives.
? Participate in the design, development, and delivery of software applications training programs and individual classes.
? Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
? Creates Access and Permissions in Autoline
? Knowledge of Report creation in all Autoline modules
? Report the Autoline program error
? Maintain Autoline Databases
Job Details
| Date Posted: | 2013-02-16 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Technology/IT |
| Company Industry: | Automotive |
| Joining Date: | 2013-02-01 |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | بكالوريوس/ دبلوم عالي |
Apply Now
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